Unit 16 - P2 Research and Planning

Research And Planning

Introduction

In my research and planning i will be researching on three different organisations, For private sector I will research on Boots, Public sector I will research on Royal Navy and finally for NGO (non government organisation) I will research on Oxfam.

Boots: Private sector

Here I will be explaining the layout and purpose for expanding your business online. Boots have a huge range of selling products all over the UK. The money they invested is by shareholders, the products example i will be using is in the field of health and beauty.  

Rules and Regulations: 

"Boots UK is one of Britain's most trusted brands, with a fantastic heritage and reputation built on the contribution we've made to the nation's health over a century and a half. Corporate social responsibility (CSR) is integral to who we are, embedded into every aspect of our business. It is brought to life every day through our local community pharmacists making a real difference to people's lives; through the generosity of our colleagues, customers and business partners supporting our charity partnerships; and through our holistic approach to sustainability, a key driver of business growth while ensuring that we use our planet's resources responsibly."

Our policy: boots's policy between 2010 - may 2011 is that they are registered under the data Protection act 1998, they are also committed to protect all information that they collect and advertise to us. Boots have protected all the details and information that customers give whilst purchasing an product.

Information found:

http://www.boots-uk.com/Corporate_Social_Responsibility.aspx

Equality and Diversity

Boots ensure that whoever is working in their company they'all should be treated equally with respect. whether what the state of religion background, ethic group, and gender you are from. they make sure that the doors are open for everyone, and that they represent their company as giving opportunities to all different types of cultural groups

"No employee or potential employee therefore receives less favourable treatment due to their age, disability, marital status, religion, colour, ethnic origin, nationality, religious belief, creed, gender, race or sexual orientation. Our approach to diversity aims to ensure that differences are recognised, understood and valued, to bring benefit for our individual employees, our businesses, our customers and the communities in which we work."

Freedom of information: the information I gathered from above is found from the websites below.

http://www.boots.com/en/Publication-scheme-for-Boots-UK-Limited_868531/

http://www.allianceboots.com/CorporateSocialResponsibilityReport2010-11/home/workplace/diversity.htm

Funding: Being in a private sector, Boots don't really directly get their income from customers as such they have a charitable partnership support. in between 2011-2012 Boots have been in the support from their colleagues and customers across the country, around 2.5 million pounds was raised by the support of Macmillan cancer support and BBC children in need. this has helped Boots quite well. BBC children in need has helped Boots quite a lot has they have re-opened their night customer call center, and more than 250 colleagues were helping to take over 6.500 calls to collect and raise £227,000 pounds of donations from the target market (public).

Information found:http://www.boots-uk.com/Corporate_Social_Responsibility/Community/Employee_fundraising.aspx


Financial issues: Boots's financial issues are based with their returns policy, boots does not tolerate fraud. they believe to stay in a healthy happy relationship with their customers as always being honest and friendly. 

information about their financial issues is on the web-link below: /http://www.boots.com/en/Help/About-Boots-com/

Organisational structure: 
there are many stages in the hierarchy structure, it basically shows the different stages and departments in the organisation and what their roles are based towards their job role/position.

Layout:
The structural layout boots have used to advertise their business online is by using a drop down list where the customers have all the facilities they need there. for example by clicking on the field you want to search for, a drop down list will appear which by selecting that will give you a link to the next page for what you want to search for. 

Also as we are discussing the layout for boots it also has a search bar that appears to be on the right hand side of the page and by using that it saves customers time while they are purchasing online. Boots also have all the information a customer needs when they are shopping online, here below i will give examples of what each category has and their functional areas. 

Job roles and function: boots PLC have many different departments, many of them departments include a place to manage most accounts, placing orders to raw materials and a place of location to manufacture their products. on the other-side of jobs and roles they have departments as such called Admin and ICT, marketing, research and development.

 Here are the functional areas of Boots.

• Research and Development
• Operations
• Finance
• Human Resources management HR
• Customer Service
• Admin and ICT
• Marketing

Sources found: /http://www.boots.jobs/headoffice/a-z-of-departments/boots-website/boots-website-roles/

Royal navy: Public Sector
Royal Navy’s main purpose is to protect coastline, protect people in the UK as they do not make any sort of profit in this company. 

Rules and Regulations - copyright and database policy: 

All the content that is included in the website for instance the graphics, logos, font, background color, images audio/video database etc all of this is the main property of Secretary of state for Defence the Crown, its content suppliers is protected under by United Kingdom and international copyright and database right laws. 

As said above all the software that has been added and published on to the website is protected and a property of Secretary of state for Defence the Crown. As all the information is protected by Secretary of state for Defence the Crown, you cannot create of publish any of your own databases that features such as Prices and Product listings etc.

Information found:
http://www.royalnavy.mod.uk/Terms-and-Conditions

Our Policy: This statement is used to explain how royal-navy uses their website to protect information and details of their clients.

Use of your personal information: 
When a customer registers their information online, the royal-navy's website will automatically store all the data information that has been given to them and hold it on computers. then they will use all this data to complete their agreement with you, and it is also in use for recruitment purposes.

Disclosure of your information:
As researching on the website i have found our that the royal-navy's team does not sell anyone's information to other websites or organisations, and they will only share our information to their authorized third party suppliers, as they will act at all times to their instructions due to the data controller, which means that they are under the Data Protection Act 1998. royal-navy as permitted all customers to see personal data and information as this has been allowed and agreed under the Data Protection Act 1998.

Information found:
http://www.royalnavy.mod.uk/Privacy

Equality and diversity: 

Royal-navy ensure that operational services they do with people should be equal with respect, in their field they have said they value diversity with skills, abilities, background, performance and character. where as their field of equality is ensured by treating all types of different race, sex, region, ethic groups, and age with all respect, and that they should be welcomed and appreciated with equality.

The naval services is committed to its equality and diversity beyond its legal responsibility to prevent unlawful discrimination's. Female personnel are permitted to be currently excluded from serving the Royal Marine Commanders, this is due to the daily reviews the navy also has some exemptions on employment towards the grounds of age and disability. 

Regular training and advancement is based of ones ability and achievement, and all their people have to be purely themselves and real towards others to be working in this type of environment to gain full achievement
in and environment that is quite open and trustworthy.

Information found:
http://www.royalnavy.mod.uk/Careers/How-To-Join/Equality-and-diversity


Funding: as for funding The Royal-navy have continued to gather some support from the new queens hall orchestra, they give no more than a handful of concerts to the ravy each year to prevent high funds. the funding provides the foundations upon which the orchestras can secure the donations, corporate with sponsorship's and commercial income for the organisation. This enables them to achieve high artistic standards when they charge affordable prices and while they be running a huge range of other activities specially designed to spread music and their company awareness this comes in the field of advertising.

Financial issues: 
as clearly said the royal-navy gets money from charities, they sell their products and  they receive some money too from the government..

Information found: http://www.royalnavy.mod.uk/About-the-Royal-Navy/Organisation/Life-in-the-Royal-Navy/Navy-Licensed-products

Organisational Structure:


Here above as you can see in the Hierarchical Organisation Structure the Commander -in Chief fleet is at the top of the Hierarchy as he makes all the decisions for the organisation.  below them are the departments that have been broken down into 4 sections were they will decided what they have to do for their job role and how to train and assist the rest of the team. in a business industry this is known the Matrix Structure as the employees work in team but they do not get the chance to expand their job role in other departments and areas of the business.
Job roles:




Layout & Web Features:

Oxfam (Non government organisation):
Oxfam’s purpose is to fight for global poverty for instants they do campaigning for changes around national and international levels. Providing support for emergency services and situations such as the Haiti, earthquakes etc.

Rules and Regulations:
"Business has great potential for alleviating poverty. We want to maximise the contribution that business can make towards poverty reduction by challenging some practices and building a model for ethical trade. Our private sector and market development work aims to increase investment in sectors - such as smallholder agriculture - that enable economic growth to be more equally distributed and, where necessary, challenge power imbalances".

Information found:
http://policy-practice.oxfam.org.uk/our-work/private-sector-markets


Our Policy:
Oxfam's policy is that they are committed to protect all customers personal information that customers share with their team. The privacy policy ensures that they all their customers information is no to be shared with other organisations or websites, whether you respond to them through via mobile  online web, email letters and letters through post etc.

Their policy contains the following:

• What type of information they collect about you
• How Oxfam may use the information that they collect about you
• When Oxfam may use the information they've gathered to contact you 
• Whether Oxfam will disclose your information or details to anyone else

Oxfam is committed to safeguard all the information that is being let out by customers. Whenever a customer provides its information and shares it with the company, the team uses there all the laws according to there service which includes the Data Protection Act 1998. Oxfams websites contains hyperlinks and websites that are to be owned by third parties, most of these parties have their own privacy policies. Oxfam believes to have said that they are not responsible for any responsibility or liability of such any third parties organisations or websites, and most websites will be under at your risk of use.

Information found:
http://www.oxfam.org.uk/privacy-and-security

Equality and Diversity:
Oxfam ensure that both men and woman should be treated with equal respect."Discrimination and injustice are major causes of poverty worldwide. And ensuring women and men benefit equally from our work is a vital part of what we do".


Oxfam has a number of surveys and research towards gender justice. Their policy of "why equality towards woman? " according to Oxfams research they believe that if your're a woman your more to be poor than a man living on earth - as search this statement states that as women do more work than men at times they are the ones that are most discriminated. 

They believe that this discrimination has been going on for years, most women are often denied to have access to educate themselves in education because of race background, religion etc. they also believe that they are also rejected and denied cause of health reasons, and nutrition from birth, and they believe that they can change this around from today's help of environment.

As Oxfam is currently succeeding on equality toward women gender justice, globally the facts show the following deals towards women.

• Towards education, majority of two third of women/girls are denied from schools 
• Towards working, women are to be only earning 10% of incomes toward men, as yet work two-thirds of the worlds working hours,
• Towards welfare domestic violence is one of the most biggest problems in this day of year towards women that are being violently abused and injured by men worldwide.
• Towards democracy woman are to hold only 14% of governmental position seats worldwide.

Information found:
http://www.oxfam.org/en/about/issues/gender


Layout & Web Features:

Financial Issues: i believe that Oxfam gets their money from charities, they sell their products and they receive some money too from the government. many people donate through charitable events, where many customers get involved and most do sponsorship, others buy products from the Oxfam online website most of them also most of them do visit their local stores and donate money their. Oxfam customers also shop online by logging into their customer Oxfam account and donate money by using a payment system service. Another point to be noted is that their are no frauds while donating online as they have 100% security with their online donations.

Funding: As mentioned above, we've discovered that Oxfam makes their income by donations, as it is a non profitable organisation. They organize many charitable events which is based to donate money. and many put and setup stalls outside shopping centers and malls to advertise their market and to spread awareness about the poverty worldwide. Oxfam has also made a easy payment service by just logging into their website and donating money directly.

Organisational structure: in this organisation, the director is at the head of the business, below it is the directors on board that will decide the three departments, and they are to be spited and broke down into teams, from their they will decide the job roles for the rest of the team members.

Main source Information: http://www.oxfamnovib.nl/Redactie/Downloads/Jaarverslagen/Engels/JVSL_09-Eng-web-nw.pdf

Functional Areas/Job roles: the functional areas in the Oxfam Organisation, are the listed below:

• Administration - Admin is one of the most biggest support system point in a business that is required by any business, this is where they assist and monitor the income and budget, and also assist and interview for recruitment member's and teams. They also purchase all the raw materials and supplies for all the office work such as equipment, get feed back on the esquires and orders. also Organize all the events taking place such as charitable events, shows conferences meetings and lectures.

• ICT - in the IT department the main roles are that they organize and update all the systems on the computers or office, back-up all the documents and work that has to be covered, repair and tech work or fault in the computers, ensuring that there is security system available at all times and that they are working to protect the website and the customers from general fraud, hackers and viruses.

• Marketing - when it come to marketing the customers needs and exceptions are to be at the highest position, this department is about making sure that the customer service is being given at the best way as possible to attract the customer. This point comes to a business when they're promoting there business, the features may include designing and updating the product by customer feed-back. Having promotions and discount offers. Doing leaflets to collect market research. 

• Finance - this department is important to any business, and this is the point where all the income is being collected/analyzed to see whether they are making profit or not. But Oxfam is a non-profitable organisation Finance doesn't matter to them as much has their main purpose is to help relief worldwide poverty at poorer countries.